Privacy Policy

Thanks for trusting Citgentic with your business. We respect your privacy and are committed to protecting your personal data. This policy explains how we look after your information when you visit our website or use our AI Receptionist services. We want to be transparent about what we do, so you can focus on growing your business without worrying about your data.

To make our services work for you, we collect a few different types of data:

• Identity Data: This is the basics like your name or username.
• Contact Data: Your billing address, email address, and phone numbers so we can reach you.
• Technical Data: Things like your IP address, browser type, and time zone to help our site run smoothly.
• Service Data: This includes the call recordings, transcripts, and logs generated by our AI agents when they work for you.

We use your data to keep the lights on and the AI talking. Specifically, we use it to:

• Provide and maintain the Service you signed up for.
• Manage your account and registration details.
• Send you important updates or info about new features.
• Improve our AI models using anonymized data, which helps everyone get better results.

Since we are a voice automation company, we process voice data. By using Citgentic, you agree that calls may be recorded and transcribed. This is necessary to fulfill the service, like booking appointments or qualifying leads, and for quality assurance. You are responsible for making sure your use of our service complies with the call recording laws in your specific location.

We take security seriously. We have put in place strong security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We also limit access to your personal data to only those employees, agents, and contractors who strictly need to know it to do their jobs.

If you have any questions about this privacy policy or want to know more about how we handle your data, please don't hesitate to contact us at: ai.s@citrusteams.com.