Resources

Everything you need to understand AI answering.

Straight answers, no jargon. How the agent works, what fully managed really means, and what to expect from your existing phone line to a live system.

THE BASICS, ANSWERED

Start here.

The questions service businesses ask us most, answered plainly. Tap any question to expand it.

How does an AI voice agent actually answer my calls?

It picks up like a member of your team. The agent greets the caller, understands why they are calling, asks the questions you would ask, and moves the call to an outcome: booking a job, capturing a lead, answering a question, or routing an urgent caller. It runs on your existing phone number, so nothing changes for your customers.

What does "fully managed" really mean?

You never log into a platform or configure anything. We design the conversation around how your business works, connect it to your calendar and tools, test it against real caller situations, launch it, and keep improving it. When your hours or services change, we make the change for you.

Do I need a new phone number?

No. Your existing line forwards to the agent, so customers keep calling the number they already know. Calls are answered instantly, during business hours, after hours, and on weekends, without changing anything on your end.

What happens if the agent cannot handle a call?

You set the rules. Urgent or unusual callers are transferred or escalated to the right person the moment your conditions are met, and every call is logged with a clean summary, so nothing slips through the cracks.

How are minutes and overage calculated?

Minutes are the actual talk time the agent spends with your customers. If you go past your plan's included minutes, the agent keeps answering and the extra is billed the following month at your plan's per-minute rate. You are never cut off. See the full pricing.

How long does it take to go live?

We map your operation, build the conversation flows around it, test them against real caller situations, and launch, then keep refining as new call types appear. You focus on the business while we handle the build. See how it works.

KEEP EXPLORING

Go deeper.

The rest of the picture, one page at a time.

STILL HAVE QUESTIONS?

Talk to a real person.

Book a short call and we will answer anything the guides did not, and show you exactly how Citgentic would handle your calls.